frequently asked questions
Can we come see the rentals in person?
Of course! Schedule an appointment with us to come view our inventory to get an idea of the real colors and size of each item.
Can we pick up/drop off items?
We do allow items to be picked up and dropped off. If available, items can be picked up 1 day prior to the event and dropped off 1 day following the event. Items must be properly moved from one place to another and securely stored overnight. Please note, some items do require assembly.
Do you do custom designs or installations?
We love this question! We are always up for a challenge and a new design. Contact us to see if we can make your personalized vision come to life!
Do you deliver?
We do! Our delivery rates depend on your event's location. Please contact us to find out how much it would be for the delivery of our rental items.
What if an item gets damaged?
Accidents happen! We completely understand that. We do require 50% of your total rental cost upfront security and damage deposit. If everything rented is returned without any damage, that deposit will go towards the total cost of your rental. If an item(s) is damaged, please refer to your rental contract on the amount charged required to fix or replace the item.